A P Homes

2.375
Are you 'A P Homes'?
Claim this page.
Ranking
A P Homes
5 Brighton Road
Surbiton
KT6 5LX
UK
www.aphomes.co.uk
0208 399 1888

Comments

1

avoid, I agree with the negative comments below. AVOID.

5

I understand anyone can make anonymous slanderous comment without the fear of slander, but lets be clear on the facts.

If you are a landlord you have to legally register with one of the three government schemes as there are some very severe consequences if an individual has not complied with regulations.

All our contracts have the TDS deposit scheme embedded into the tenancy contract and keys will not be released until the contracts are signed by all parties. With over 1,000 contracts or deposits being processed over 20 years we are bound to have some tenants not happy if there is a dispute on damages.

Every tenants can take the matter to TDS independently and recover the full amount from the deposit scheme and they have the authority to pay the tenant even if we disagreed with their decision. AP Homes ceased trading in 2009 and the client list was sold to a local agent.

Ananda Paul was the owner of AP Homes until 2009 and still owns the building it traded from which has changed hand to a polish supermarket.

4

I have read the reviews I did get my full deposit. I rented a large studio Berrylands flat for about 2 years. They have had a lot of staff changes but at the end all the work was completed whenever I called them.

I went into rent arrears last year as I lost my job. The landlord, Ananda Paul said I could just pay weekly to clear the arrears. The payment plan really sorted me out. I am now moving locations due to my job but have no complaints and would take another flat if decided to move back to Surbiton if there was one available.

1

do not have any dealings with ananda paul. a complete crook and liar. stay away.,

Most of tenants have been residing at our property for over 5 years. We have some tenants who have been with us for over 8 years.

In the event tenants leave they must remember to not pay their last month rent. It is our legal responsibility to return the deposit which account for 2 weeks of the rent. If the tenant has accidentally paid the last month rent there may be delays.

We encourage tenants to remember to not pay the final month which is written on page one of the main contract in bold. If the tenant disputes the amount to be repaid there will be further delays but we will always ensure all payments are returned to tenants.

We have since now appointed a new agency that deals with all the deposits. Our typical Rental is £900 per month or £10,000 per anum. Our typical deposit is 2 weeks rent or about £400. Tenants will only face delays if they have accidentally forgotten to cancel their direct debit or if after check out we discover further damages such as iron burns on the carpet hidden by furniture.

We have to date no outstanding deposits owed, have never had a court judgement against for not paying a deposit and the new agency are issuing deposit certificates to all new tenants to assist us with tenants disputes such as hidden damages to the property discovered after check out where an impartial 3rd party can intervene.

We are subject to Tenants at times leaving without the proper notice period or leaving utility debts, unwanted furniture and rubbish. To date we have always refunded in full all deposits to tenants and we believe with the new agency fully responsible for deposits this will remove the frustrations for all parties.

If AP Homes (or others) don't use an authorised deposit scheme, then AVOID!

In the modern world, tenants shouldn't have to worry about their getting their deposit back because,

"By law, if you pay a deposit to your landlord or letting agent then they MUST protect it in a government-authorised tenancy deposit protection scheme. It applies to all landlords and agents in England and Wales who have an Assured Shorthold Tenancy (AST) agreement (the contract) with their tenant.

It was introduced to ensure that you are able to get your deposit back from your landlord or agent when you move out." (from mydeposit.co.uk)

Short Tenancy Tenants SHOULD AVOID a landlord or letting agent that's not a member of a government-authorised tenancy deposit protection scheme because
A. tenants aren't really protected
B. the letting agent / landlord is OBVIOUSLY A ROGUE, breaking a law designed to protect tenants

Most of tenants have been residing at our property for over 5 years. We have some tenants who have been with us for over 8 years.

In the event tenants leave they must remember to not pay their last month rent. It is our legal responsibility to return the deposit which account for 2 weeks of the rent. If the tenant has accidentally paid the last month rent there may be delays.

We encourage tenants to remember to not pay the final month which is written on page one of the main contract in bold. If the tenant disputes the amount to be repaid there will be further delays but we will always ensure all payments are returned to tenants.

We have since now appointed a new agency that deals with all the deposits. Our typical Rental is £900 per month or £10,000 per anum. Our typical deposit is 2 weeks rent or about £400. Tenants will only face delays if there have accidentally forgot to cancel the direct debit or if after check out we discover further damages such as burn on the carpet hidden by furniture.

We have to date no outstanding deposits owed, have never had a court judgement against for not paying a deposit and the new agency are issuing deposit certificates to all new tenants to assist us with tenants disputes such as hidden damages to the property discovered after check out where an impartial 3rd party can intervene.

1

Ap homes are a disgrace to the estate agency buissness!! They have no idea what they are doing within this 'buissness' atall. Me and my partner rented our first flat with them and were taken for a ride from the very start........the day we moved in there were no plug sockets on the wall and live wires hanging out of the wall, the fuse box was completley unsafe as well as the flat being extremley dirty even though they said they had a cleaner in (graces daughter!!!) Who was NO professional cleaner!! After 2 days we had 3 a4 sheets of paper full of faults with the property and after a year a half later none being resolved we handed in our notice!! Which again was a horrendus experience! Nearly 2months after leaving the flat were still fighting for our deposit back......
They are extremley quick to take you money and make u feel appreciated when signing paperwork, however once thats over you cant get hold of anyone and no one cares anymore unless you dont pay the rent!!
'the office' is also an absolout joke, you ring them up thinking you would talk to a professional but you deffinatly arent!! A young girl answers the phone who always trys to blag her way around every problem and she actually has no idea on what she is doing!! And the accounts department is a bigger joke!! They dont know their heads from their arses ive been having to tell them what i have paid how much in total and what im owed!!

In conclusion DO NOT GO WITH THIS COMPANY!!

Ananda paul- money grabbing con artist who doesnt care less about anything but money
Grace- ridiculouse sidekick who always goes 'missing' when needed. Who loves to take your money but jot help any further
Graces daughter (cleaner)- definatly not a cleaner, my 6 year old cousin can clean better than this woman
Head office- as stated above, a bunch of silly little girls pushing pens and paper wjo have no idea about the world of buissness and honesty

I truly hope that this company will collapse so that no other young people renting for the first time or anyones for that matter will be conned, misguided, or lied to by these dispicable human beings!!

Most of tenants have been residing at our property for over 5 years. We have some tenants who have been with us for over 8 years.

We are not an estate agent but simply own the flats available for rent. There is a full time handyman and part time staff that will assist to their best abilities in the event maintenance is required. However if tenants do not make themselves available for access works will be delayed. If tenants do not report back to us about incomplete jobs it will always be difficult for us to ensure maintenance issues are resolved.

We always advise tenants that they should never move into a property unless they are entirely happy that any agreed works are completed, otherwise they have to accept they are paying for what they have agreed at time of placing a deposit for the property.

In the event tenants leave they must remember to not pay their last month rent. It is our legal responsibility to return the deposit which account for 2 weeks of the rent. If an error has occured by the tenant and they have accidentally paid the last month rent there may be delays.

We encourage tenants to remember to not pay the final month which is written on page one of the main contract in bold. If the tenant disputes the amount to be repaid there will be further delays but we will always ensure all payments are returned to tenants.

We have since now appointed a new agency that deals with all the deposits. Our typical Rental is £900 per month or £10,000 per anum. Our typical deposit is 2 weeks rent or about £400. Tenants will only face delays if there have accidentally forgot to cancel the direct debit or if after check out we discover further damages such as burn on the carpet hidden by furniture.

We have to date no outstanding deposits owed, have never had a court judgement against for not paying a deposit and the new agency are issuing deposit certificates to all new tenants to assist us with tenants disputes such as hidden damages to the property discovered after check out where an impartial 3rd party can intervene.

To date we have no deposits outstanding and no legal action has been taken for deposits as we pay all our tenants. We have amended all our contracts that breaks up the funds held to one month advance rent to be used when you leave. The deposit is officially therefore 2 weeks rent. All our staff will confirm that when you hand in your notice they remind you TO NOT PAY YOUR LAST MONTH RENT. The deposit should not be more than 2 weeks rent and will be paid within a fortnight. The only time we will have issues is if a tenant accidentally pays additional rent by mistake and you need to allow us time to resolve this. If you still have any outstanding sums due please contact us directly as we have no intention of withholding any deposit money due.

Most of tenants have been residing at our property for over 5 years. We have some tenants who have been with us for over 8 years. We are not an estate agent but simply own the flats available for rent. There is a full time handyman and part time staff that will assist to their best abilities in the event maintenance is required. In the event tenants leave they must remember to not pay their last month rent. It is our legal responsibility to return the deposit which account for 2 weeks of the rent. If an error has occured by the tenant and they have accidentally paid the last month rent there may be delays. We encourage tenants to remember to not pay the final month. If the tenant disputes the amount to be repaid there will be further delays but we will always ensure all payments are returned to tenants.

4

I was really concerned reading the reviews about getting my deposit back as I have rented from AP Homes for 6 years and was in the process of moving. I checked my contract and it is confusing but does state that they hold the last month rent in advance from when the initial contract began and hold only 2 weeks money which is unusual.
When I handed in my notice they confirmed that I should not pay the last month rent and when I leave in a month they owe me 2 weeks rent. I ended up using up the 2 weeks as my new flat had complications and was pleased they were flexible enough to let me stay. Naturally there was nothing to pay so I had no issues with the deposit.

1

These guys don't evening deserve 1 star - absolute crooks!!! I wouldn't be surprised if Mr Paul was on this website writing fake positive reviews to hide his dodgy dealings. Make sure you don't pay the last month's rent - it's the only way to get your deposit back.

I am pleased you have understood the contract that you are not required to pay your last month rent.To date we have no deposits outstanding and no legal action has been taken for deposits as we pay all our tenants. We have amended all our contracts that breaks up the funds held to one month advance rent to be used when you leave. The deposit is officially therefore 2 weeks rent. All our staff will confirm that when you hand in your notice they remind you TO NOT PAY YOUR LAST MONTH RENT. The deposit should not be more than 2 weeks rent and will be paid within a fortnight. The only time we will have issues is if a tenant accidentally pays additional rent by mistake and you need to allow us time to resolve this. If you still have any outstanding sums due please contact us directly as we have no intention of withholding any deposit money due.

4

I was quite impressed with AP Homes nice flats with flexible rental arrangements. I was given the option to not pay my last month rent when I gave notice so I could use my rent money due towards a deposit for my new flat when I had to move up north. I found this arrangement very helpful and found Mr Paul to be a very pleasant landlord. I did get my deposit in full even though the flat has a few stains on the carpet and marks on the walls.

1

Absolute crooks!! Rented a nice 1 bed flat, but when it came to getting my deposit back - they went all silent. Repeatedly fobbed me off, and made various promises. I've been calling and emailing them for the past 5mths!!! I'm now been left with no choice but to take them to the small claims court. Wish I'd googled them beforehand. Please stay away from these guys. As one poster said earlier, you get a nice flat but you'll end up losing your deposit. Watchdog should do a report on Mr Paul, because he is one shady character. I wonder how many others have been robbed!!

To date we have no deposits outstanding and no legal action has been taken for deposits as we pay all our tenants. There has never been a judgement against AP Homes for judgements for deposits as we have always paid. We have amended all our contracts that breaks up the funds held to one month advance rent to be used when you leave. The deposit is officially therefore 2 weeks rent. All our staff will confirm that when you hand in your notice they remind you TO NOT PAY YOUR LAST MONTH RENT. The deposit should not be more than 2 weeks rent and will be paid within a fortnight. The only time we will have issues is if a tenant accidentally pays additional rent by mistake and you need to allow us time to resolve this. If you still have any outstanding sums due please contact us directly as we have no intention of withholding any deposit money due.

2

Disgusting service not only from the staff but from the owner himself mr Paul and his sidekick pa. Grace. Do not expect to get your deposit back if you are renting a property from them and make sure you get EVERY thing they say in writing as they have a tendency to back track and lie in order to keep hold of your money. 'they talk the talk but don't walk the walk'. Mr Paul has a number of ex tenants currently taking him/them to court for deposits not being paid back.. You may rent a nice property but at the risk of a lost deposit at the end of it!

I am pleased you have understood the contract that you are not required to pay your last month rent.To date we have no deposits outstanding and no legal action has been taken for deposits as we pay all our tenants. We have amended all our contracts that breaks up the funds held to one month advance rent to be used when you leave. The deposit is officially therefore 2 weeks rent. All our staff will confirm that when you hand in your notice they remind you TO NOT PAY YOUR LAST MONTH RENT. The deposit should not be more than 2 weeks rent and will be paid within a fortnight. The only time we will have issues is if a tenant accidentally pays additional rent by mistake and you need to allow us time to resolve this. If you still have any outstanding sums due please contact us directly as we have no intention of withholding any deposit money due.

To date we have no deposits outstanding and no legal action has been taken for deposits as we pay all our tenants. We have amended all our contracts that breaks up the funds held to one month advance rent to be used when you leave. The deposit is officially therefore 2 weeks rent. All our staff will confirm that when you hand in your notice they remind you TO NOT PAY YOUR LAST MONTH RENT.  The deposit should not be more than 2 weeks rent and will be paid within a fortnight. The only time we will have issues is if a tenant accidentally pays additional rent by mistake and you need to allow us time to resolve this. If you still have any outstanding sums due please contact us directly as we have no intention of withholding any deposit money due.

Is AP Homes a member of MyDeposits, the official Govt deposit protection scheme?

If not, why not?

Why would a tenant possibly prefer your "guarantee" that they'll get their deposit back, when they would get certainity using the official Govt deposit protection scheme?

A lot of people will remember the New Malden lettings agency goinig bust a few years ago, with tenants losing their deposits.

Yes we were but due to so many tenants struggling to pay the last months rent we have tried to be as flexible as possible. To date in 20 years of trading all customers including yourself have had their deposits returned in full. There was a lot of confusion when the agency was closed 2 years ago but since then everyone of our private tenants have had a revised contract ensuring they never have to worry about their deposit as they can give notice and simply not pay the rent and we trust they will pay us for any damages. Therefore anyone who rents with us has no legal responsibility to pay the last months rent. We know how hard it is for tenants to raise deposits and continue paying the rent.

My advice - If AP Homes (or others) don't use an authorised deposit scheme, then AVOID!

In the modern world, tenants shouldn't have to worry about their getting their deposit back because,

"By law, if you pay a deposit to your landlord or letting agent then they must protect it in a government-authorised tenancy deposit protection scheme. It applies to all landlords and agents in England and Wales who have an Assured Shorthold Tenancy (AST) agreement (the contract) with their tenant.

It was introduced to ensure that you are able to get your deposit back from your landlord or agent when you move out." (from mydeposit.co.uk)

Short Tenancy Tenants SHOULD AVOID a landlord or letting agent that's not a member of a government-authorised tenancy deposit protection scheme because
A. tenants aren't really protected
B. the letting agent / landlord is obviously a rogue, breaking a law designed to protect tenants

I agree you should ensure a landlord is part of a deposit scheme which is why we have complied with all government legislation which unfortunately does not apply to advance rent held verses the actual amount allocated for deposit which is broken into 2 weeks with the remaining 4 weeks held in advance applied on your account for month 11 out of the 12 month contract. The balance of 2 weeks is allocated to the deposit scheme and this is highlighted in both the financial statement and contract before any payment is made to secure any property. Your refund was paid in full but delayed due to AP Homes closing

1

Stay away from these so called "estate agents". The only word to describe them is useless and like someone else said, only after your money, they're really not worth your time nor your money. They're a joke.

5

I have to say i have not had any experience with the letting girls at AP but i have sold my house through there Sales department. And i was astounded at the quality of there service. Three extremely dedicated young men who clearly are very driven and professional in what they do. Ten out of ten. I would most definitely recommend them.

Likewise, we sold our house through AP and they were excellent - truly excellent. Have no experience of the lettings side of things, but in such a small office with the "bosses" always around, I cannot imagine things would be much different.

1

Disgusting service. Rude, unhelpful, they only seem interested in geting as much money as they can out of you to keep them in shiny high heeled shoes and i-phones. Most definately not recommended. They only get one star because I had to give them something to post- I would have liked to have given them nothing.

1

I called this so-called letting agency' for details on a property they were advertising online

The attitude of the 'girl' that took my call was so incredible, it was like I woke her up or something

I went to one of the many other letting agents in the town and found everyone else professional

I will not be calling APHomes again

1

Sadly I have to agree with the anonymous comment who said that AP Homes are a bit useless, with "Several young girls sat all day pushing pencils and paper clips around theirs desks in an attempt to look busy so their not made redundant". This was ABSOLUTELY my experience when I was looking for my flat last year. Dreadful service - the girl at the desk looked bored out of her skull and couldn't be bothered to help me much. It was very much a "Computer says no" type of experience. That was the last time I ever went in that office. They need to be careful, Surbiton has about 20 estate agents - and I'd recommend the other 19 first.

5

AP Homes helped find me a flat to rent - they were very professional and friendly and made the whole experience very easy and stress free!

Thank you!

[quote=Anonymous]AP Homes helped find me a flat to rent - they were very professional and friendly and made the whole experience very easy and stress free!

Thank you![/quote]

AP Homes are a bunch of amateur ex estate agents

Several young girls sat all day pushing pencils and paper clips around theirs desks in an attempt to look busy so their not made redundant

Walk past the office and look trough the window, you’ll see what I mean

Absolutely useless

I viewed two lovely properties for rent with the girl from AP: Homes last Saturday afternoon and was appalled by her rude, disinterested manner. As a result, I decided not to proceed with making an offer to rent one of them. Disappointing really.

It is shocking espeically now as you would have thought that they would be fighting for every instruction.

My least favourite estate agents were Townends (now departed). I once went to view a house with them, and the idiot forgot to bring the key! He said he would give a call back to arrange a new viewing, but never did. Good riddance.

I think that Greenfields next to Waitrose are the worst .. very pushy, young upstarts. Typical what you would expect of estate agents. They gave my tenant wrong information and he was very upset, it made me look like an idiot. I wouldn't trust any estate agents, particularly Greenfields.

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.

Post new comment

The content of this field is kept private and will not be shown publicly. If you have a Gravatar account associated with the e-mail address you provide, it will be used to display your avatar.
  • Web page addresses and email addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <p>
  • Lines and paragraphs break automatically.
  • Filtered words will be replaced with the filtered version of the word.

More information about formatting options

By submitting this form, you accept the Mollom privacy policy.

Comments are submitted by users and represent the opinion of the author. They are not the opinion of Surbiton.com nor have they been approved or issued by Surbiton.com.