- A P Homes
- 5 Brighton Road
- Surbiton
- KT6 5LX
- UK
A P Homes
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Surbiton.com 1998 - 2024
Comments
avoid, I agree with the negative comments below. AVOID.
The above text has been deliberately disemvowelled as it is in breach of the Surbiton.com terms.
The above text has been deliberately disemvowelled as it is in breach of the Surbiton.com terms.
The above text has been deliberately disemvowelled as it is in breach of the Surbiton.com terms.
Most of tenants have been residing at our property for over 5 years. We have some tenants who have been with us for over 8 years.
In the event tenants leave they must remember to not pay their last month rent. It is our legal responsibility to return the deposit which account for 2 weeks of the rent. If the tenant has accidentally paid the last month rent there may be delays.
We encourage tenants to remember to not pay the final month which is written on page one of the main contract in bold. If the tenant disputes the amount to be repaid there will be further delays but we will always ensure all payments are returned to tenants.
We have since now appointed a new agency that deals with all the deposits. Our typical Rental is £900 per month or £10,000 per anum. Our typical deposit is 2 weeks rent or about £400. Tenants will only face delays if they have accidentally forgotten to cancel their direct debit or if after check out we discover further damages such as iron burns on the carpet hidden by furniture.
We have to date no outstanding deposits owed, have never had a court judgement against for not paying a deposit and the new agency are issuing deposit certificates to all new tenants to assist us with tenants disputes such as hidden damages to the property discovered after check out where an impartial 3rd party can intervene.
We are subject to Tenants at times leaving without the proper notice period or leaving utility debts, unwanted furniture and rubbish. To date we have always refunded in full all deposits to tenants and we believe with the new agency fully responsible for deposits this will remove the frustrations for all parties.
If AP Homes (or others) don't use an authorised deposit scheme, then AVOID!
In the modern world, tenants shouldn't have to worry about their getting their deposit back because,
"By law, if you pay a deposit to your landlord or letting agent then they MUST protect it in a government-authorised tenancy deposit protection scheme. It applies to all landlords and agents in England and Wales who have an Assured Shorthold Tenancy (AST) agreement (the contract) with their tenant.
It was introduced to ensure that you are able to get your deposit back from your landlord or agent when you move out." (from mydeposit.co.uk)
Short Tenancy Tenants SHOULD AVOID a landlord or letting agent that's not a member of a government-authorised tenancy deposit protection scheme because
A. tenants aren't really protected
B. the letting agent / landlord is OBVIOUSLY A ROGUE, breaking a law designed to protect tenants
Most of tenants have been residing at our property for over 5 years. We have some tenants who have been with us for over 8 years.
In the event tenants leave they must remember to not pay their last month rent. It is our legal responsibility to return the deposit which account for 2 weeks of the rent. If the tenant has accidentally paid the last month rent there may be delays.
We encourage tenants to remember to not pay the final month which is written on page one of the main contract in bold. If the tenant disputes the amount to be repaid there will be further delays but we will always ensure all payments are returned to tenants.
We have since now appointed a new agency that deals with all the deposits. Our typical Rental is £900 per month or £10,000 per anum. Our typical deposit is 2 weeks rent or about £400. Tenants will only face delays if there have accidentally forgot to cancel the direct debit or if after check out we discover further damages such as burn on the carpet hidden by furniture.
We have to date no outstanding deposits owed, have never had a court judgement against for not paying a deposit and the new agency are issuing deposit certificates to all new tenants to assist us with tenants disputes such as hidden damages to the property discovered after check out where an impartial 3rd party can intervene.
The above text has been deliberately disemvowelled as it is in breach of the Surbiton.com terms.
Most of tenants have been residing at our property for over 5 years. We have some tenants who have been with us for over 8 years.
We are not an estate agent but simply own the flats available for rent. There is a full time handyman and part time staff that will assist to their best abilities in the event maintenance is required. However if tenants do not make themselves available for access works will be delayed. If tenants do not report back to us about incomplete jobs it will always be difficult for us to ensure maintenance issues are resolved.
We always advise tenants that they should never move into a property unless they are entirely happy that any agreed works are completed, otherwise they have to accept they are paying for what they have agreed at time of placing a deposit for the property.
In the event tenants leave they must remember to not pay their last month rent. It is our legal responsibility to return the deposit which account for 2 weeks of the rent. If an error has occured by the tenant and they have accidentally paid the last month rent there may be delays.
We encourage tenants to remember to not pay the final month which is written on page one of the main contract in bold. If the tenant disputes the amount to be repaid there will be further delays but we will always ensure all payments are returned to tenants.
We have since now appointed a new agency that deals with all the deposits. Our typical Rental is £900 per month or £10,000 per anum. Our typical deposit is 2 weeks rent or about £400. Tenants will only face delays if there have accidentally forgot to cancel the direct debit or if after check out we discover further damages such as burn on the carpet hidden by furniture.
We have to date no outstanding deposits owed, have never had a court judgement against for not paying a deposit and the new agency are issuing deposit certificates to all new tenants to assist us with tenants disputes such as hidden damages to the property discovered after check out where an impartial 3rd party can intervene.
To date we have no deposits outstanding and no legal action has been taken for deposits as we pay all our tenants. We have amended all our contracts that breaks up the funds held to one month advance rent to be used when you leave. The deposit is officially therefore 2 weeks rent. All our staff will confirm that when you hand in your notice they remind you TO NOT PAY YOUR LAST MONTH RENT. The deposit should not be more than 2 weeks rent and will be paid within a fortnight. The only time we will have issues is if a tenant accidentally pays additional rent by mistake and you need to allow us time to resolve this. If you still have any outstanding sums due please contact us directly as we have no intention of withholding any deposit money due.
Most of tenants have been residing at our property for over 5 years. We have some tenants who have been with us for over 8 years. We are not an estate agent but simply own the flats available for rent. There is a full time handyman and part time staff that will assist to their best abilities in the event maintenance is required. In the event tenants leave they must remember to not pay their last month rent. It is our legal responsibility to return the deposit which account for 2 weeks of the rent. If an error has occured by the tenant and they have accidentally paid the last month rent there may be delays. We encourage tenants to remember to not pay the final month. If the tenant disputes the amount to be repaid there will be further delays but we will always ensure all payments are returned to tenants.
I was really concerned reading the reviews about getting my deposit back as I have rented from AP Homes for 6 years and was in the process of moving. I checked my contract and it is confusing but does state that they hold the last month rent in advance from when the initial contract began and hold only 2 weeks money which is unusual.
When I handed in my notice they confirmed that I should not pay the last month rent and when I leave in a month they owe me 2 weeks rent. I ended up using up the 2 weeks as my new flat had complications and was pleased they were flexible enough to let me stay. Naturally there was nothing to pay so I had no issues with the deposit.
The above text has been deliberately disemvowelled as it is in breach of the Surbiton.com terms.
I am pleased you have understood the contract that you are not required to pay your last month rent.To date we have no deposits outstanding and no legal action has been taken for deposits as we pay all our tenants. We have amended all our contracts that breaks up the funds held to one month advance rent to be used when you leave. The deposit is officially therefore 2 weeks rent. All our staff will confirm that when you hand in your notice they remind you TO NOT PAY YOUR LAST MONTH RENT. The deposit should not be more than 2 weeks rent and will be paid within a fortnight. The only time we will have issues is if a tenant accidentally pays additional rent by mistake and you need to allow us time to resolve this. If you still have any outstanding sums due please contact us directly as we have no intention of withholding any deposit money due.
The above text has been deliberately disemvowelled as it is in breach of the Surbiton.com terms.
The above text has been deliberately disemvowelled as it is in breach of the Surbiton.com terms.
To date we have no deposits outstanding and no legal action has been taken for deposits as we pay all our tenants. There has never been a judgement against AP Homes for judgements for deposits as we have always paid. We have amended all our contracts that breaks up the funds held to one month advance rent to be used when you leave. The deposit is officially therefore 2 weeks rent. All our staff will confirm that when you hand in your notice they remind you TO NOT PAY YOUR LAST MONTH RENT. The deposit should not be more than 2 weeks rent and will be paid within a fortnight. The only time we will have issues is if a tenant accidentally pays additional rent by mistake and you need to allow us time to resolve this. If you still have any outstanding sums due please contact us directly as we have no intention of withholding any deposit money due.
The above text has been deliberately disemvowelled as it is in breach of the Surbiton.com terms.
I am pleased you have understood the contract that you are not required to pay your last month rent.To date we have no deposits outstanding and no legal action has been taken for deposits as we pay all our tenants. We have amended all our contracts that breaks up the funds held to one month advance rent to be used when you leave. The deposit is officially therefore 2 weeks rent. All our staff will confirm that when you hand in your notice they remind you TO NOT PAY YOUR LAST MONTH RENT. The deposit should not be more than 2 weeks rent and will be paid within a fortnight. The only time we will have issues is if a tenant accidentally pays additional rent by mistake and you need to allow us time to resolve this. If you still have any outstanding sums due please contact us directly as we have no intention of withholding any deposit money due.
To date we have no deposits outstanding and no legal action has been taken for deposits as we pay all our tenants. We have amended all our contracts that breaks up the funds held to one month advance rent to be used when you leave. The deposit is officially therefore 2 weeks rent. All our staff will confirm that when you hand in your notice they remind you TO NOT PAY YOUR LAST MONTH RENT. The deposit should not be more than 2 weeks rent and will be paid within a fortnight. The only time we will have issues is if a tenant accidentally pays additional rent by mistake and you need to allow us time to resolve this. If you still have any outstanding sums due please contact us directly as we have no intention of withholding any deposit money due.
Is AP Homes a member of MyDeposits, the official Govt deposit protection scheme?
If not, why not?
Why would a tenant possibly prefer your "guarantee" that they'll get their deposit back, when they would get certainity using the official Govt deposit protection scheme?
A lot of people will remember the New Malden lettings agency goinig bust a few years ago, with tenants losing their deposits.
Yes we were but due to so many tenants struggling to pay the last months rent we have tried to be as flexible as possible. To date in 20 years of trading all customers including yourself have had their deposits returned in full. There was a lot of confusion when the agency was closed 2 years ago but since then everyone of our private tenants have had a revised contract ensuring they never have to worry about their deposit as they can give notice and simply not pay the rent and we trust they will pay us for any damages. Therefore anyone who rents with us has no legal responsibility to pay the last months rent. We know how hard it is for tenants to raise deposits and continue paying the rent.
My advice - If AP Homes (or others) don't use an authorised deposit scheme, then AVOID!
In the modern world, tenants shouldn't have to worry about their getting their deposit back because,
"By law, if you pay a deposit to your landlord or letting agent then they must protect it in a government-authorised tenancy deposit protection scheme. It applies to all landlords and agents in England and Wales who have an Assured Shorthold Tenancy (AST) agreement (the contract) with their tenant.
It was introduced to ensure that you are able to get your deposit back from your landlord or agent when you move out." (from mydeposit.co.uk)
Short Tenancy Tenants SHOULD AVOID a landlord or letting agent that's not a member of a government-authorised tenancy deposit protection scheme because
A. tenants aren't really protected
B. the letting agent / landlord is obviously a rogue, breaking a law designed to protect tenants
I agree you should ensure a landlord is part of a deposit scheme which is why we have complied with all government legislation which unfortunately does not apply to advance rent held verses the actual amount allocated for deposit which is broken into 2 weeks with the remaining 4 weeks held in advance applied on your account for month 11 out of the 12 month contract. The balance of 2 weeks is allocated to the deposit scheme and this is highlighted in both the financial statement and contract before any payment is made to secure any property. Your refund was paid in full but delayed due to AP Homes closing
Stay away from these so called "estate agents". The only word to describe them is useless and like someone else said, only after your money, they're really not worth your time nor your money. They're a joke.
I have to say i have not had any experience with the letting girls at AP but i have sold my house through there Sales department. And i was astounded at the quality of there service. Three extremely dedicated young men who clearly are very driven and professional in what they do. Ten out of ten. I would most definitely recommend them.
Likewise, we sold our house through AP and they were excellent - truly excellent. Have no experience of the lettings side of things, but in such a small office with the "bosses" always around, I cannot imagine things would be much different.
Disgusting service. Rude, unhelpful, they only seem interested in geting as much money as they can out of you to keep them in shiny high heeled shoes and i-phones. Most definately not recommended. They only get one star because I had to give them something to post- I would have liked to have given them nothing.
I called this so-called letting agency' for details on a property they were advertising online
The attitude of the 'girl' that took my call was so incredible, it was like I woke her up or something
I went to one of the many other letting agents in the town and found everyone else professional
I will not be calling APHomes again
Sadly I have to agree with the anonymous comment who said that AP Homes are a bit useless, with "Several young girls sat all day pushing pencils and paper clips around theirs desks in an attempt to look busy so their not made redundant". This was ABSOLUTELY my experience when I was looking for my flat last year. Dreadful service - the girl at the desk looked bored out of her skull and couldn't be bothered to help me much. It was very much a "Computer says no" type of experience. That was the last time I ever went in that office. They need to be careful, Surbiton has about 20 estate agents - and I'd recommend the other 19 first.
AP Homes helped find me a flat to rent - they were very professional and friendly and made the whole experience very easy and stress free!
Thank you!
[quote=Anonymous]AP Homes helped find me a flat to rent - they were very professional and friendly and made the whole experience very easy and stress free!
Thank you![/quote]
AP Homes are a bunch of amateur ex estate agents
Several young girls sat all day pushing pencils and paper clips around theirs desks in an attempt to look busy so their not made redundant
Walk past the office and look trough the window, you’ll see what I mean
Absolutely useless
I viewed two lovely properties for rent with the girl from AP: Homes last Saturday afternoon and was appalled by her rude, disinterested manner. As a result, I decided not to proceed with making an offer to rent one of them. Disappointing really.
It is shocking espeically now as you would have thought that they would be fighting for every instruction.
My least favourite estate agents were Townends (now departed). I once went to view a house with them, and the idiot forgot to bring the key! He said he would give a call back to arrange a new viewing, but never did. Good riddance.
I think that Greenfields next to Waitrose are the worst .. very pushy, young upstarts. Typical what you would expect of estate agents. They gave my tenant wrong information and he was very upset, it made me look like an idiot. I wouldn't trust any estate agents, particularly Greenfields.
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