Not enough Shop Floor Staff in Kingston

7 years ago...

Why are there no shop floor staff in Wilko and hardly any in Marks and Spencer? Sometimes I need help!


im sure they will be happy to take CV's

Waitrose in Surbiton is the exact opposite - plenty of staff restocking shelves, but half the tills left unmanned at peak times leading to long queues. I wonder if they are having problems recruiting people to work for £8 an hour in an area where a 1 bed flat costs £350k to buy or over £1k a month to rent.

We are definitely heading for trouble in this regard, and I suppose it stands to reason that relatively expensive areas like this will start to notice it first.

I agree with your comments about Surbiton Waitrose, Anonymous, but I wouldn't say there are "plenty" of staff restocking the shelves.

The shelves in there appear to be being restocked, but there are often very few members of staff actually doing it.
There are always dozens of unattended and abandoned restocking trolleys dotted along each aisle making the experience of shopping feel like an Olympic Slalom event.

And as for getting through the tills - that is when you have to be prepared for the Marathon, the amount of time the queues take.

I never understand the concept of under staffing in places like Waitrose, especially where there is a large supply of student labour.

The minimal cost of employing 3-4 more staff members would surely be more than offset by extra profit made from people being prepared to shop there more often rather than preferring somewhere less busy.

Totally agree about the amount of restocking going on. This should be limited to only the really fastest moving lines during business hours with everything else done after closing. Again, it wouldn't cost that much more to do it, and would bring it much more into line with the premium shopping experience that Waitrose clearly like to believe the offer.

It may sound a bit tinfoil hat, but I think the understaffing of supermarket checkout queues is a deliberate strategy now.

If you slow down customers (despite the fact that it pisses them off) it results in them making more impulse buys and thus a greater volume of sales.
I know it's worked on me in Surbiton Waitrose - you go to the ordinary queues, get irritated by the wait time (especially when you are only trying to buy a few items) and then walk back through the shop to the automated tills near the front. Somehow, in the process of walking back through the shop your 4 items has turned into 7 or 8....

Waitrose have only just got in on this lark - Lidl are the past masters at it. If you go into a Lidl store, you will notice that whatever time of day or night it is (and however busy the shop is) you will *always* end up having to queue. And, of course you find yourself right next to their displays of impulse buys.
It's a good thing Lidl have such horrible unappetising stuff on their shelves, otherwise I'd spend a fortune every time I have the misfortune to find myself shopping in there.

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.

By posting content on, you agree to adhere to the following guidelines.

  • Your username and password must only be used by you, keep them safe. If a posting is made using your username and password it will be considered to have been posted by you. If you have a friend who wants to use our site and post messages on the site, show them how to register.
  • Be courteous at all times, inciting racial hatred, posting abusive, obscene, threatening, harassing, defamatory, libellous or sexually explicit material or any material that is found to be offensive is not acceptable and we may suspend your username and password.
  • Retaliating to offensive posts causes more problems for other users on the discussion boards. Just report such messages to us using the Feedback link which is available at the top of every page or the 'report this' link associated with individual postings. We will act on every report we receive.
  • Please respect other people's work and do not post material that infringes copyright.
  • Do not post information that you know to be confidential or sensitive or otherwise in breach of the law. You should only post material that you know to be public knowledge. If you have any doubts do not post it on the site.
  • Never attempt to gain unauthorised access to any area of the site. This is known as hacking and is illegal.
  • Content posted represents the opinions of the author, and does not represent the opinions of or its affiliates and has not been approved or issued by You should be aware that the other participants are strangers to you and may make statements which may be misleading, deceptive or wrong.
  • Spoofing or posing as another user is unacceptable. Anonymous users' postings should always be considered with suspicion.
  • Help keep a safe place for information and opinion. Please alert us of any anti-social behaviour as described above.
Please note that does not monitor the comments posted and we are therefore reliant upon users reporting antisocial behaviour.