South West Trains getting worse again?

10 years ago...

I had a look on the SWT website today and they were talking about 'severe delays until 21.00' due to a person hit by a train at Wimbledon.

Obviouly it is very sad to hear about this happening to someone, but is SWT's response acceptable?

This was about 1pm, so even if the incident had just happened, that is giving them 8 hours to clear up and recover from the incident. Surely this is far too long?

I realise that the police have to be called, the power turned off and then there is a knock on effect with trains in the wrong places etc, but how long can it really take?

This is on top of a bad few months for SWT, both with this type of incident and in general. My train from Surbiton to Waterloo is scheduled to take under 20 minutes and for both of the last two days has taken over 30. The reasons? Yesterday, the train was 'late leaving Woking' and today there was congestion outside Waterloo'.

WHY? It is not as if they are doing this for the first ever time each day, you would have thought there would be some learning from experience.

SWT seem to have trouble running it's day to day service and just falls apart completely when something bad actually does happen.

The worst thing? When the guard comes onto the tannoy to give the latest excuse, he always ends with the line 'Thank you for travelling with South West Trains'. That is more than annoying and something I think they should consider changing.


The chaos last night wasn't as bad as promised, but my train still took 55 minutes to get to Surbiton from Waterloo due to a tardy guard and a broken door mechanism.

The 55 minutes consisted of 40 waiting at Waterloo and 15 actually travelling....

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.

By posting content on, you agree to adhere to the following guidelines.

  • Your username and password must only be used by you, keep them safe. If a posting is made using your username and password it will be considered to have been posted by you. If you have a friend who wants to use our site and post messages on the site, show them how to register.
  • Be courteous at all times, inciting racial hatred, posting abusive, obscene, threatening, harassing, defamatory, libellous or sexually explicit material or any material that is found to be offensive is not acceptable and we may suspend your username and password.
  • Retaliating to offensive posts causes more problems for other users on the discussion boards. Just report such messages to us using the Feedback link which is available at the top of every page or the 'report this' link associated with individual postings. We will act on every report we receive.
  • Please respect other people's work and do not post material that infringes copyright.
  • Do not post information that you know to be confidential or sensitive or otherwise in breach of the law. You should only post material that you know to be public knowledge. If you have any doubts do not post it on the site.
  • Never attempt to gain unauthorised access to any area of the site. This is known as hacking and is illegal.
  • Content posted represents the opinions of the author, and does not represent the opinions of or its affiliates and has not been approved or issued by You should be aware that the other participants are strangers to you and may make statements which may be misleading, deceptive or wrong.
  • Spoofing or posing as another user is unacceptable. Anonymous users' postings should always be considered with suspicion.
  • Help keep a safe place for information and opinion. Please alert us of any anti-social behaviour as described above.
Please note that does not monitor the comments posted and we are therefore reliant upon users reporting antisocial behaviour.