Is it my imagination but are the staff on the deli counter at Waitrose in Surbiton, more interested in turning their backs on their queue of customers and having a chat ? One lady in particular springs to mind, I thought the customer was more important than that ? there was one member of staff behind the counter dealing with cheese and meat, and three members of staff leaning on the glass and having a good chin wag. I mentioned this to the Del-boy manager once, he couldnt have cared less.