view counter

Virgin Media around KTon University Penrhyn Road Site

4 years ago...

I don't normally do this, but enough is enough. The short version is this .... according to my reliable source, if you are a virgin media broadband subscriber anywhere around Kingston University main campus (Penhryn [sic?]), and you have been subject to the area-wide issues that have been ongoing since before January 2015 (ie: if you've had a crappy internet connection, either consistently low bandwidth or an intermittent service) then you may just be (/have been) entitled to £10 per month deducted from your bill due to a service not quite matching what you believe you are paying for. Surrounding the stated area by some margin the reported service is well below 10% of the maximum advertised. There are two things to consider here ... so in order of importance :

1. A service is being sold to this day in an area which is known to be oversubscribed. I know for a fact that the 100Mbps service still being sold in the area cannot be delivered. This has been confirmed by VM staff themselves, with the typical defence being "we only said UP TO 100Mbps". If any VM staff wish to challenge this, do feel free - I have recordings and I will publish them if you contest this.

2. Discounts are being applied to accounts only where the customer phones VM. Perhaps I am in the minority, but personally I have been hung up on (I am polite, I find it hard to be otherwise), passed around from department to department in what sometimes seemed like a game of who can wait longer. My issue with this is that if the company is aware of a substandard service, why are they not crediting accounts automatically ? The answer is obvious, obviously. Most people are too busy to do this. ALL people don't want to navigate the twisted waterways of VM for discounts.

Since I complained about this issue with the company, I have noticed a deterioration in my other services provided by them. It is entirely possible that this is merely a coincidence. Having said this, I think it is important that we share our experiences with any particular service provider with our fellow Surbiton/Kingston(ites).

Apologies for the brevity - happy to answer any genuine questions ... 50% rant, 50% desire to help others :)

Peace :)

By posting content on Surbiton.com, you agree to adhere to the following guidelines.

  • Your username and password must only be used by you, keep them safe. If a posting is made using your username and password it will be considered to have been posted by you. If you have a friend who wants to use our site and post messages on the site, show them how to register.
  • Be courteous at all times, inciting racial hatred, posting abusive, obscene, threatening, harassing, defamatory, libellous or sexually explicit material or any material that is found to be offensive is not acceptable and we may suspend your username and password.
  • Retaliating to offensive posts causes more problems for other users on the discussion boards. Just report such messages to us using the Feedback link which is available at the top of every page or the 'report this' link associated with individual postings. We will act on every report we receive.
  • Please respect other people's work and do not post material that infringes copyright.
  • Do not post information that you know to be confidential or sensitive or otherwise in breach of the law. You should only post material that you know to be public knowledge. If you have any doubts do not post it on the site.
  • Never attempt to gain unauthorised access to any area of the site. This is known as hacking and is illegal.
  • Content posted represents the opinions of the author, and does not represent the opinions of Surbiton.com or its affiliates and has not been approved or issued by Surbiton.com. You should be aware that the other participants are strangers to you and may make statements which may be misleading, deceptive or wrong.
  • Spoofing or posing as another user is unacceptable. Anonymous users' postings should always be considered with suspicion.
  • Help keep Surbiton.com a safe place for information and opinion. Please alert us of any anti-social behaviour as described above.
Please note that Surbiton.com does not monitor the comments posted and we are therefore reliant upon users reporting antisocial behaviour.