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Victoria Road
Staff at Surbiton station told passengers they have no first aid training and asked what they should do when an elderly man collapsed on a packed train.
Commuter Joe Martin was on the 6.32pm from Waterloo which, passed through Surbiton, when the man became ill. He said he and fellow passengers were "packed in like sardines" on January 13, before the man collapsed twice into Mr Martin's arms and someone alerted the driver. As the train pulled into Surbiton the unconscious man was laid on the floor, he said.
A spokeswoman for South West Trains said employees have medical awareness training which advises them to call 999 in an emergency, and to make an announcement to see if a medical professional is on board or at the station.
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