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Alvina's Hair & Beauty

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Alvina's Hair & Beauty
150 Chiltern Drive
Surbiton
KT5 8LS
UK
www.alvinashairandbeauty.co.uk
0208 972 1027

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I feel the need to share the following review of this local hair salon 'Alvinas' in berryslands and a warning to you all!!! This is my review I put on their page, now I am sure there are some very happy customers of theirs on here and if you are happy, then good stuff, if you are looking for a new salon and to support a local business, please bear this in mind.....

Dreadful! I expect I will have a very very defensive response to this review saying I am lying and there is a misunderstand as that is what I got when I called up. I booked into alvinas for a full head of highlights yesterday. They are a local business and I though it would be nice to support a local business as opposed to the big chains that are around. Booked in. Alvina met me and was lovely, discussed what I wanted. Was told my highlights would be about from 55 pounds so I was delighted, actually she said it would probably be 65 pounds if my hair is long- a bargain and supporting a local business. Happy days. So went in got my hair done, got it washed after the highlights and when it came to the drying bit I was asked what I wanted and I said Oh any old way. She dried it nicely and when it came to the bill I was charged 103 pounds. Why may I ask? For the blowdry! I was shocked and flabbergasted. 75 for the highlights which I was like ok, fair enough, but 28 for a blowdry? I rang up and was told I had booked a blow dry, which I hadnt, and then was told, which I find hilarious, that hairdressers dont normally dry your hair when you have had it washed! I have been getting my hair highlighted for 20 years and my hair is always blowdried afterwards, it is ludicrous to suggest otherwise, and to be told I am wrong... Alvinas is a good salon, great service, but the lack of transparency is dreadful, to charge a customer 28 pounds for a blowdry after they have had their hair washed as part of highlights and not tell a customer is disgusting. On top of that, I got my friend to enquire about what is included in the price of highlights and she was told a blow dry is included- albit not a styled blowdry but a blow dry. Now Alvina did a lovely blowdry but I didnt ask for it to be styled, I just thought she was good! Deceitful and dishonest! Avoid this place, they will try and swindle money from you!

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