I don't normally do this, but enough is enough. The short version is this .... according to my reliable source, if you are a virgin media broadband subscriber anywhere around Kingston University main campus (Penhryn [sic?]), and you have been subject to the area-wide issues that have been ongoing since before January 2015 (ie: if you've had a crappy internet connection, either consistently low bandwidth or an intermittent service) then you may just be (/have been) entitled to £10 per month deducted from your bill due to a service not quite matching what you believe you are paying for.