Surbiton commuters shell out


TfL deny pay and go problems.

Transport for London (TfL) has denied problems with the recently-introduced pay as you go Oyster card at Surbition station, after a commuter said he was charged more than double the fare for journeys to Wimbledon.

While admitting it had no record of specific problems at Surbiton, TfL revealed that 32,000 customers across the capital had overpaid a total of £500,000 in January, because they failed to touch their Oyster cards when entering or exiting stations.


Following up:
Yes...Oyster cards did have horror stories already enough...

I was trapped this (or similar ) situation twice... I used (pay-as-you-go auto-top-up, originally just for buses ) Oyster for Subiton<>Hampton CT. return charged 6GBP instead of 2.9GBP. I thought that I hard a bit strange buz sound when I touch Oyster point at Hampton CT. to go out, but I did not recognize it's saying "something wrong!!" (how could I know? no gate, no attending staff!!)
Again I went Surbiton>Raynes Pk>Bus>Bus>Raynes Pk>Surbiton with Oyster. On the way home, at Raynes Pk station's gates were all failure without any staff, so I could not touch Oyster point properly. I found a staff at platform and asked about this then she said just touch when you are out at Surbiton station... The result is 8.4GBP charge (!!!) instead of 5-6GBP ( I can not remember... something like this) with an 1 day travel card 2-6 zone.
I complained via e-mail to Oyster. They do not reply. I do not have time/ bothered to call them on their business time!!
It's utterly waste of money, time and energy!!! I NEVER USE OYSTER CARD AGAIN FOR TRAINS!!! I shall stick old one day travel card!!

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